Section-1 Hardware
- Explain basic cable types, features, and their purposes
- Identify common connector types
- Given a scenario, install RAM types
- Given a scenario, select, install and configure storage devices
- Given a scenario, install and configure motherboards, CPUs, and add-on cards
- Explain the purposes and uses of various peripheral types
- Summarize power supply types and features
- Given a scenario, select and configure appropriate components for a custom PC
- configuration to meet customer specifications or needs
- Given a scenario, install and configure common devices
- Given a scenario, configure SOHO multifunction devices/printers and settings
- Given a scenario, install and maintain various print technologies
Section-2 Operating System
- Compare and contrast common operating system types and their purposes
- Compare and contrast features of Microsoft Windows versions
- Summarize general OS installation considerations and upgrade methods
- Given a scenario, use appropriate Microsoft command line tools
- Given a scenario, use Microsoft operating system features and tools
- Given a scenario, use Microsoft Windows Control Panel utilities
- Summarize application installation and configuration concepts
Section-3 Software Troubleshooting
- Given a scenario, troubleshoot Microsoft Windows OS problems
- Given a scenario, troubleshoot and resolve PC security issues
- Given a scenario, use best practice procedures for malware removal
Section-4 Hardware and Network Troubleshooting
- Given a scenario, use the best practice methodology to resolve problems
- Given a scenario, troubleshoot problems related to motherboards, RAM, CPUs, and power
- Given a scenario, troubleshoot hard drives and RAID arrays
- Given a scenario, troubleshoot video, projector, and display issues
- Given a scenario, troubleshoot common mobile device issues while adhering to the appropriate procedures
- Given a scenario, troubleshoot printers
- Given a scenario, troubleshoot common wired and wireless network problems
Section-5 Security
- Summarize the importance of physical security measures
- Explain logical security concepts
- Compare and contrast wireless security protocols and authentication methods
- Given a scenario, detect, remove, and prevent malware using appropriate tools and methods
Section-6 Networking
- Compare and contrast TCP and UDP ports, protocols, and their purpose
- Compare and contrast common networking hardware devices
- Given a scenario, install and configure a basic wired/wireless SOHO network
- Compare and contrast wireless networking protocols
- Summarize the properties and purposes of services provided by networked hosts
- Explain common network configuration concepts
- Compare and contrast Internet connection types, network types, and their features
- Given a scenario, use appropriate networking tools
Section-7 Mobile Devices
- Given a scenario, install and configure laptop hardware and components
- Given a scenario, install components within the display of a laptop
- Given a scenario, use appropriate laptop features
- Compare and contrast characteristics of various types of other mobile devices
- Given a scenario, connect and configure accessories and ports of other mobile devices
- Given a scenario, configure basic mobile device network connectivity and application support
- Given a scenario, use methods to perform mobile device synchronization
Section-8 Virtualization Cloud Computing
- Compare and contrast cloud computing concepts
- Given a scenario, set up and configure client-side virtualization
Section-9 Operational Procedures
- Compare and contrast best practices associated with types of documentation
- Given a scenario, implement basic change management best practices.
- Explain common safety procedures
- Given a scenario, use remote access technologies